Refund and Returns Policy

1. General Overview

At bigvibe, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or exchanges must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2 Condition of Items

Items must be unused, unworn, and in their original packaging.
All tags, labels, and accessories must be included.
Products that show signs of wear, damage, or alteration are not eligible for return.

2.3 Non‑Returnable Items

The following categories are final sale and cannot be returned or exchanged:

Personalized or custom‑made products.
Intimate apparel and swimwear.
Gift cards and digital downloads.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is a result of our error.

4.3 Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the return process outlined above, and once the original item is received and inspected, place a new order for the desired replacement.

6. User Responsibilities

Provide accurate contact information when placing an order.
Inspect received items promptly and report any issues within the 30‑day window.
Package returned items securely to prevent damage during transit.
Adhere to the return instructions and include the RA number on the package.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this policy at any time without prior notice; any changes will be posted on this page.